How Can We Help?
Owned and operated by The Oak Forge, our team is ready to answer questions about workbenches, gazebos, pergolas, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your workbench, gazebo, pergola, or outdoor kitchen ships, you will receive a confirmation email with tracking details. You can use that link to follow your delivery in real time.
What is your return policy?
We offer 30-day returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
What materials are your workbenches made from?
Our workbenches are built with durable hardwoods and sturdy steel framing designed for long-lasting workshop use. Check each product page for specific material details and dimensions.
How do I choose between a gazebo and a pergola?
Gazebos provide a fully covered, enclosed structure ideal for shade and shelter, while pergolas offer an open-roof design that lets in filtered light. Consider your yard layout and how much coverage you need when deciding.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Fast Response
Our team aims to reply to every inquiry within one business day so your project stays on track.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns window gives you time to decide, backed by our return policy.
